Returns & Exchanges
Due to the perishable nature of our artisanal food products, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction with every order. If your items arrive damaged or do not meet our quality standards, please contact us within 7 days of delivery for a replacement or full refund.
Inspect Your Delivery
Upon receiving your Stars + Honey package, please check all items immediately for any shipping damage or quality concerns.
Document the Issue
Take clear photos of the product and packaging if there is visible damage, as this helps us improve our shipping process.
Contact Our Team
Email our support team with your order number and any photos; we will review your request and respond within 24 hours.
Receive Resolution
Once approved, we will immediately issue a refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing